{"id":462,"date":"2025-07-12T21:52:12","date_gmt":"2025-07-13T00:52:12","guid":{"rendered":"https:\/\/olivastravel.com.br\/?page_id=462"},"modified":"2025-07-31T08:18:24","modified_gmt":"2025-07-31T11:18:24","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/olivastravel.com.br\/?page_id=462","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"462\" class=\"elementor elementor-462\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9776cfd e-flex e-con-boxed e-con e-parent\" data-id=\"9776cfd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea6e4c7 e-con-full e-flex e-con e-child\" data-id=\"ea6e4c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1106ed7 elementor-widget elementor-widget-heading\" data-id=\"1106ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00favidas Frequentes (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d86a71e elementor-widget elementor-widget-text-editor\" data-id=\"d86a71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aqui voc\u00ea encontra as respostas para as perguntas mais comuns sobre compras, altera\u00e7\u00f5es e cancelamentos de passagens a\u00e9reas. Tudo com base nas regras da ANAC e no C\u00f3digo de Defesa do Consumidor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef00b12 e-con-full e-flex e-con e-child\" data-id=\"ef00b12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec83a9 elementor-widget elementor-widget-image\" data-id=\"2ec83a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-1024x683.png\" class=\"attachment-large size-large wp-image-933\" alt=\"\" srcset=\"https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-1024x683.png 1024w, https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-600x400.png 600w, https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-300x200.png 300w, https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-768x512.png 768w, https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina-1536x1024.png 1536w, https:\/\/olivastravel.com.br\/wp-content\/uploads\/2025\/07\/menina.png 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5fe0b7 e-flex e-con-boxed e-con e-parent\" data-id=\"e5fe0b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c36855 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"0c36855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-0c36855\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"0c36855\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"posso-cancelar-minha-passagem-area\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1281\"><h6 class=\"eael-accordion-tab-title\">Posso cancelar minha passagem a\u00e9rea?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1281\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"posso-cancelar-minha-passagem-area\"><p><strong>Sim.<\/strong> Segundo a <strong>Resolu\u00e7\u00e3o n\u00ba 400 da ANAC<\/strong>, voc\u00ea tem o direito ao <strong>cancelamento gratuito em at\u00e9 24 horas ap\u00f3s a compra<\/strong>, desde que a compra tenha sido feita com <strong>pelo menos 7 dias de anteced\u00eancia da data do voo<\/strong>.<\/p><p>Ap\u00f3s esse prazo, o cancelamento <strong>ainda \u00e9 poss\u00edvel<\/strong>, mas pode haver:<\/p><ul><li><p><strong>Multa contratual<\/strong> (prevista no bilhete)<\/p><\/li><li><p><strong>Descontos de taxas administrativas<\/strong><\/p><\/li><li><p><strong>Restitui\u00e7\u00e3o em at\u00e9 7 dias ap\u00f3s o pedido<\/strong>, conforme o CDC.<\/p><\/li><\/ul><p><em>Dica OlivasTravel:<\/em> Sempre leia as <strong>condi\u00e7\u00f5es tarif\u00e1rias<\/strong> da companhia antes de confirmar a compra.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-fao-para-remarcar-minha-passagem\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1282\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Como fa\u00e7o para remarcar minha passagem?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1282\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"como-fao-para-remarcar-minha-passagem\"><p>Voc\u00ea pode remarcar sua passagem diretamente com a companhia a\u00e9rea ou, se preferir, nossa equipe pode intermediar para voc\u00ea.<\/p><p><strong>Regras gerais:<\/strong><\/p><ul><li><p>Pode haver cobran\u00e7a de <strong>taxa de remarca\u00e7\u00e3o + diferen\u00e7a tarif\u00e1ria<\/strong><\/p><\/li><li><p>Em voos cancelados pela companhia, <strong>a remarca\u00e7\u00e3o deve ser gratuita<\/strong>, segundo a ANAC<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"perdi-meu-voo-tenho-direito-a-reembolso\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1283\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Perdi meu voo. Tenho direito a reembolso?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1283\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"perdi-meu-voo-tenho-direito-a-reembolso\"><p><strong>Depende.<\/strong> Se voc\u00ea n\u00e3o comparecer para o embarque (no-show), <strong>o valor pode ser parcialmente perdido<\/strong>, de acordo com a pol\u00edtica da tarifa escolhida.<\/p><p>Em tarifas flex\u00edveis, pode haver reembolso parcial com desconto da multa.<br \/>Em tarifas promocionais, pode n\u00e3o haver reembolso.<\/p><p><em>Verifique a pol\u00edtica de cancelamento do seu bilhete antes de viajar.<\/em><\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"e-se-a-companhia-area-cancelar-o-voo\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1284\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">E se a companhia a\u00e9rea cancelar o voo?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1284\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"e-se-a-companhia-area-cancelar-o-voo\"><p>Se a <strong>companhia cancelar ou alterar seu voo<\/strong>, voc\u00ea tem <strong>direito a escolher entre:<\/strong><\/p><ul><li><p>Reacomoda\u00e7\u00e3o em outro voo<\/p><\/li><li><p>Reembolso integral<\/p><\/li><li><p>Execu\u00e7\u00e3o do servi\u00e7o por outra modalidade de transporte<\/p><\/li><\/ul><p>Esse direito est\u00e1 garantido pela <strong>Resolu\u00e7\u00e3o 400 da ANAC, art. 21.<\/strong><\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-o-prazo-para-reembolso\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1285\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Qual o prazo para reembolso?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1285\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"qual-o-prazo-para-reembolso\"><p>O <strong>prazo m\u00e1ximo \u00e9 de 7 dias \u00fateis<\/strong>, contados a partir da solicita\u00e7\u00e3o formal do reembolso, conforme o artigo 6\u00ba, inciso III do <strong>C\u00f3digo de Defesa do Consumidor<\/strong>.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-o-despacho-de-bagagens\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1286\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Como funciona o despacho de bagagens?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1286\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"como-funciona-o-despacho-de-bagagens\"><p>Passagens mais baratas geralmente <strong>n\u00e3o incluem bagagem despachada<\/strong>.<br \/>Cada companhia define as regras de peso e dimens\u00f5es.<\/p><p><strong>Bagagem de m\u00e3o:<\/strong> at\u00e9 10 kg<br \/><strong>Bagagem despachada (paga \u00e0 parte):<\/strong> at\u00e9 23 kg<\/p><p>A informa\u00e7\u00e3o estar\u00e1 detalhada no seu bilhete eletr\u00f4nico.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-documentos-preciso-apresentar-no-embarque\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1287\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Quais documentos preciso apresentar no embarque?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1287\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"quais-documentos-preciso-apresentar-no-embarque\"><p>Para voos nacionais:<\/p><ul><li><p><strong>Adultos:<\/strong> RG, CNH ou passaporte v\u00e1lido<\/p><\/li><li><p><strong>Crian\u00e7as:<\/strong> Certid\u00e3o de nascimento ou documento com foto<\/p><\/li><li><p><strong>Adolescentes desacompanhados:<\/strong> Autoriza\u00e7\u00e3o judicial (dependendo da idade)<\/p><\/li><\/ul><p>Para voos internacionais:<\/p><ul><li><p>Passaporte v\u00e1lido + vistos exigidos + comprovantes de vacina\u00e7\u00e3o (quando aplic\u00e1vel)<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"e-se-minha-bagagem-for-extraviada\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1288\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">E se minha bagagem for extraviada?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1288\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"e-se-minha-bagagem-for-extraviada\"><p>Voc\u00ea deve abrir um <strong>registro imediato no balc\u00e3o da companhia a\u00e9rea<\/strong> assim que notar o problema.<\/p><p>Prazo m\u00e1ximo de devolu\u00e7\u00e3o:<\/p><ul><li><p>7 dias para voos nacionais<\/p><\/li><li><p>21 dias para voos internacionais<\/p><\/li><\/ul><p><strong>Em caso de perda definitiva, voc\u00ea tem direito a indeniza\u00e7\u00e3o.<\/strong><\/p><ul><li><p>Passaporte v\u00e1lido + vistos exigidos + comprovantes de vacina\u00e7\u00e3o (quando aplic\u00e1vel)<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"posso-transferir-minha-passagem-para-outra-pessoa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1289\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Posso transferir minha passagem para outra pessoa?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1289\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"posso-transferir-minha-passagem-para-outra-pessoa\"><p><strong>N\u00e3o.<\/strong> A maioria das companhias a\u00e9reas <strong>n\u00e3o permite a transfer\u00eancia de titularidade<\/strong> do bilhete.<br \/>O nome no bilhete deve coincidir com o documento apresentado no embarque.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"onde-posso-reclamar-formalmente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-12810\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h6 class=\"eael-accordion-tab-title\">Onde posso reclamar formalmente?<\/h6><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-12810\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"onde-posso-reclamar-formalmente\"><p>Se voc\u00ea tiver qualquer problema com o voo ou com a companhia a\u00e9rea, pode registrar reclama\u00e7\u00e3o:<\/p><ul><li><p>Direto com a empresa a\u00e9rea<\/p><\/li><li><p>No site da <strong>ANAC<\/strong>: <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\">https:\/\/www.gov.br\/anac<\/a><\/p><\/li><li><p>No <strong>Procon<\/strong> da sua cidade<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5fd8a1e e-flex e-con-boxed e-con e-parent\" data-id=\"5fd8a1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00favidas Frequentes (FAQ) Aqui voc\u00ea encontra as respostas para as perguntas mais comuns sobre compras, altera\u00e7\u00f5es e cancelamentos de passagens a\u00e9reas. Tudo com base nas regras da ANAC e no C\u00f3digo de Defesa do Consumidor. Posso cancelar minha passagem a\u00e9rea? Sim. Segundo a Resolu\u00e7\u00e3o n\u00ba 400 da ANAC, voc\u00ea tem o direito ao cancelamento gratuito [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/pages\/462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=462"}],"version-history":[{"count":28,"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/pages\/462\/revisions"}],"predecessor-version":[{"id":1087,"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=\/wp\/v2\/pages\/462\/revisions\/1087"}],"wp:attachment":[{"href":"https:\/\/olivastravel.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}